AI Review Automation & Monitoring – Pizza Hut South East Asia

Review Beacon automated feedback calls and review posting for Pizza Hut, increasing positive reviews by 40%, lifting ratings, and slashing response times to negative incidents.

[ TIMELINE ]

2 months

[ CLIENT ]

Pizza Hut South East Asia

[ CHALLENGE ]

With around 1,000 Pizza Hut stores in India operated by two public listed companies, the brand faced two critical challenges:

Increasing the volume of positive Google reviews to improve online reputation and drive footfall.
Preventing negative incidents from escalating on social media, which could impact brand perception and even the stock prices of the listed companies.

Traditional feedback methods had low participation, delayed response times to negative reviews, and limited ability to convert customer feedback into actionable reputation management.

[ SOLUTION ]

AiCONIC deployed its Review Beacon AI agent:

Customers received an automated follow-up call after their visit, requesting feedback in a conversational and friendly tone.
Each call was summarized by AI and emailed to the customer with a one-click link to post the review on Google — simplifying the process of leaving a review.
Negative feedback was flagged instantly, alerting the Pizza Hut team to take prompt corrective action before issues could escalate on social media.

As an incentive, every customer who provided feedback received a discount voucher for their next visit, encouraging repeat business and boosting participation rates.

[ RESULTS ]