Privacy Policy

Last updated:

Apr 21, 2025

1. Information We Collect

We may collect the following categories of information when you interact with AiCONIC 360’s website, platform, or services.

1.1 Personal Information

When you contact us, sign up for a demo, or use our AI modules, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name and role

  • Payment details (securely processed through third-party PCI-compliant payment gateways)

  • Any other information you provide voluntarily, such as during onboarding, surveys, or consultations


1.2 Non-Personal Information

We may automatically collect non-identifiable data such as:

  • Browser type and version

  • IP address and general geolocation

  • Referring URLs and website navigation paths

  • Pages visited, actions performed, and session duration

  • Device type, operating system, and screen resolution

  • Cookies, analytics data, and tracking pixels used to enhance user experience


2. How We Use Your Information

We collect and use information for the following purposes:

  • Service Delivery: To provide, manage, and maintain AiCONIC 360’s AI modules, dashboards, and client environments.

  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide personalized assistance.

  • Payments and Billing: To process secure payments, generate invoices, and manage subscriptions.

  • Platform Improvement: To analyze platform usage and improve functionality, accuracy, and performance.

  • AI Training and Personalization: To fine-tune user experiences within private or enterprise environments (data used for this purpose remains isolated and never shared externally).

  • Security and Compliance: To prevent fraud, detect anomalies, ensure system integrity, and comply with legal requirements.

  • Marketing Communication (Opt-In): To send updates about new features, case studies, or events, only if you have explicitly opted in.

We never use client data for public AI model training or third-party profiling.


3. Cookies and Tracking Technologies

AiCONIC 360 uses cookies, local storage, and tracking tools (e.g., analytics tags, session cookies) to:

  • Remember user preferences and session states

  • Monitor system performance and usage trends

  • Enhance your browsing experience

You can modify your cookie preferences in your browser settings. Disabling cookies may limit some features of the platform.


4. How We Share Your Information

We do not sell, rent, or trade your personal information. Data may only be shared under the following conditions:

  • Service Providers: Trusted third parties (such as hosting providers, analytics tools, or payment processors) that enable AiCONIC 360’s functionality, bound by strict confidentiality and data protection agreements.

  • Legal Compliance: When required to comply with applicable laws, court orders, or government requests.

  • Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred under equivalent protection standards.

All partners and processors are vetted for compliance with GDPR and PIPEDA standards.


5. Data Security

We employ advanced technical and organizational safeguards to protect your data, including:

  • AES-256 encryption for data at rest and TLS 1.3 for data in transit

  • Role-based access controls

  • Activity logging and anomaly detection

  • Secure vector databases for RAG-based environments

  • Regular security audits and penetration testing

While we strive for the highest data security, no system can be guaranteed 100% secure. You acknowledge this inherent risk when using online services.


6. Your Rights and Choices

Depending on your jurisdiction (e.g., under GDPR or PIPEDA), you have the right to:

  • Access, correct, or delete your personal data

  • Request data portability in a machine-readable format

  • Restrict or object to processing

  • Withdraw consent for marketing communications

  • File a complaint with a supervisory authority

To exercise these rights, please contact us at:
aicodirector@aiconic360.com

We may require reasonable verification of your identity before processing requests.


7. Third-Party Links

Our website and platform may contain links to external websites or integrations (e.g., payment gateways, partner tools). AiCONIC 360 is not responsible for the content, privacy, or security practices of those third parties. Please review their respective privacy policies before sharing any information.


8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in technology, regulation, or our practices. The most recent version will always be posted on our official website.

Your continued use of AiCONIC 360 constitutes acceptance of the updated policy.